IMPACT OF EMOTIONS ON WORK PERFORMANCE

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  The impact of emotions, whether positive or negative, is well researched on. Studies suggest that negative feelings have adverse effects on job performances. Anger often leads to aggressions towards colleagues while sadness leads to dissatisfaction with the job. Envy or conflict with peers also leads to frequent fights and in turn results absenteeism. It is not always that only bad emotions lead to bad results. Officeromance, despite being a positive feeling, can have negativeeffect on others. However, emotions can have positive effects as well. Positive emotions increase creativity, encourage helping behavior and cooperation and reduce aggression both against the organization and against people. Research suggests that positive people have better cognitive abilities and tend to do better in the workplace and with accuracy.Emotions influence the task on which an employee is working,the efforts he puts and how he influences other employees around him. In other words, what employees feel and how they express their emotions affects their performance.

                                                                         Effect on decision making:

 Studies have shown that positive mood leads to better and efficient decision making. However, this doesn't mean that decisions taken in a bad mood are disruptive. Studies have also found that negative emotions can lead to more effective decision making. Negative emotions, sometimes, may lead to more concentrated, detailed, and analytic processing of the facts.

Emotions and absenteeism:

Positive mood is associated with reduced absence and intention to quit the job while negative mood increase absenteeism, intention to turnover, and actual turnover.

Effects on creativity:

Positive emotions influence creativity positively as it creates a content state of mind which is open to all ideas. It also leads to a more complex and flexible thinking.

Interpersonal relations:

Positive feelings induce helping behaviors while feelings of jealousy of hatred lead to poor relations with colleagues.


   
  
   Emotions directly influence behavior, so one has to manage emotions while at work. Some jobs simply can not be done, if emotions are not dealt with first. Imagine how employees whose jobs ask compulsion towards specific emotions, like the front desk people or customer care executives, manage their emotions. This is where the conceptof emotional labor comes in to play. Emotional labor or emotion work is the effort, planning and control needed to express desired level of emotions while on work. Emotional labor is a form of regulation in which workers are expected to display certain emotions as part of their job and to promote organizational goals. When interacting with coworkers,customers, suppliers, and others, employees are expected to a bide by such rules.

References:

  • https://tr.scribd.com/document/21981166/Impact-of-Emotions-on-Work-Perfomance-Final

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